Managing your online reputation and fostering trust among clients is important. Reviews AI feature offers a solution to enhance your reputation management efforts through two modes: Suggestive and Auto-Pilot. Let's explore how you can leverage these modes to maximize client engagement and streamline your review management process.

Enabling Reviews AI

- For All Sub-Accounts: Businesses need to enable Reviews AI at the company level on the 'Company' page to activate it for all sub-accounts.

- For Selective Accounts: Businesses can enable or disable Reviews AI for specific sub-accounts by navigating to Settings -> Reviews AI.

Getting Started

To access Reviews AI, log in to your account and navigate to the Reputation tab. The feature is available under the Reviews section.

Suggestive Mode: Crafting Authentic Responses

Suggestive Mode simplifies the process of composing personalized review responses. By analyzing review content, it offers suggestions to help you engage with clients authentically. Users can select the AI Reply button to generate unique responses tailored to each review.

Auto-Pilot Mode: Streamlining Review Management

Auto-Pilot Mode is designed for efficiency, allowing you to automate the review response process while maintaining a personal touch. Key features include:

- Customized automated responses based on star ratings.

- Setting wait times before sending responses.

- Adding personal touches with review response footers.

- Tailoring responses for specific review sources.

Best Practices

- Tailoring Responses: Customize suggested responses to reflect your brand's tone and personality.

- Monitoring Responses: Regularly review and adjust Auto-Pilot responses to ensure alignment with your brand's values.

- Engaging Beyond Reviews: While Reviews AI handles responses, remember the importance of deeper client engagement beyond review replies.

Conclusion

With Reviews AI, you can effectively manage your online reputation and engage with clients seamlessly. By leveraging Suggestive and Auto-Pilot modes, you can streamline your review management process while maintaining authenticity and professionalism. Boosts your clients' engagement with Smartfollowups now!

FAQs (Frequently Asked Questions)

1. How do I enable Reviews AI for my sub-accounts?

- For all sub-accounts, enable Reviews AI at the company level. For selective accounts, navigate to Settings -> Reviews AI.

2. Can Reviews AI generate personalized responses for different review sources?

- Yes, Reviews AI can tailor responses for specific sources like Facebook and Google.

3. How often should I monitor and adjust Auto-Pilot responses?

- It's recommended to regularly review and update Auto-Pilot responses to ensure they align with your brand's standards.

4. Can I add my brand's personal touch to automated responses?

- Absolutely! Auto-Pilot Mode allows you to customize responses with personal footers, such as thank-you notes or your business name.

5. Besides review management, how else can I engage with clients using Reviews AI?

- While Reviews AI focuses on managing reviews, don't forget the importance of deeper client engagement through other channels like social media and email.

Are you ready to #automate?