Big news for business owners using Google Business Profile chat! Starting July 31, 2024, the chat feature in Google Business Profile will no longer be available. But don't worry, because we've got you covered with an exciting alternative!

What's Happening?

From July 31, 2024, the chat feature on Google Business Profile will be discontinued.

Customers can still find and contact your business through Google Search and Maps, accessing vital information from your Business Profile.

Timeline

Starting July 15, 2024, new chat conversations won't be initiated on Google.

On July 31, 2024, the chat feature will be removed entirely.

Next steps

Download past Business Profile chats through Google Takeout before August 30, 2024.

Consider alternative chat channels to continue engaging with your customers.

FAQs

1. Yes, all chat features will be deprecated.

2. If you use Google Business Messages API, this change will impact you.

3. Performance API will see changes after July 31, 2024.

4. Customers in existing chat conversations will be notified about the phaseout.

5. No, customers can't request quotes through GBP after July 31, 2024.

Why Choose Smartfollowups

With our chat widget, you can seamlessly continue conversations with your customers. Direct them to our user-friendly chat platform to ensure uninterrupted engagement.

Don't let the end of GBP chat disrupt your customer interactions. Embrace Smartfollowups' chat widget today and keep the conversation going! Learn More about Smartfollowups Chat Widget

Are you prepared to #automate?